Refund policy

At Prime Fit Apparel, we believe that comfort begins with what you wear closest to your skin. A dependable undershirt can provide a smooth foundation beneath everyday clothing, while thermal underwear offers an additional layer of warmth when temperatures fall. We understand that choosing these essentials online requires confidence in sizing, fabric, fit, and quality.

Our Return and Refund Policy is designed to make the process clear and practical when a purchase does not meet expectations.

This policy applies to orders placed through https://www.primefitapparel.xyz/ and is administered by IHLC HEALTH LLC.

1. Return Window

Customers may request a return within 30 calendar days after the date of delivery.

To qualify for a standard return, merchandise must:

Be unused, unworn, and unwashed.
Remain in its original condition.
Have original tags, labels, packaging, and accessories where applicable.
Be free from stains, odors, damage, alterations, or signs of wear.
Be accompanied by proof of purchase, such as an order confirmation or receipt.

Customers may carefully inspect an item for size, fabric, and general appearance. However, garments worn beyond reasonable inspection, washed, altered, or otherwise used may not qualify for a standard return.

2. Hygiene and Apparel Condition Requirements

Because undershirts and thermal underwear are garments designed for close contact with the body, hygiene and product condition are important considerations.

For standard preference-based returns, garments must remain unworn and unwashed. Items showing signs of perspiration, deodorant, fragrance, detergent, body products, or other use-related conditions may be declined.

Original packaging and hygiene-related seals, where provided, should remain intact unless opening is reasonably necessary to inspect the merchandise.

These conditions do not eliminate any rights or remedies available for defective, damaged, or incorrectly supplied products under applicable law.

3. Products That May Be Excluded from Standard Returns

Unless required by law or the product is defective, damaged, or incorrectly supplied, the following may be excluded from ordinary returns:

Garments marked as final sale.
Personalized or customized apparel.
Items that have been washed, worn, or altered.
Merchandise returned in an unsanitary or materially damaged condition.
Products missing essential components or packaging where those components are necessary for resale.

Nothing in this section limits a consumer right that cannot lawfully be waived.

4. How to Request a Return

To begin a return request, email:

[email protected]

Use the subject line:

Return Request – [Order Number]

Please include:

Your full name.
Order number.
Email address used at checkout.
Product name, size, and quantity.
Reason for requesting the return.
Clear photographs if the merchandise is damaged, defective, or materially different from the product ordered.

Our customer-service team will review the request and provide instructions concerning authorization, packaging, and the appropriate return destination.

Please do not send merchandise to an alternative address or mail a return before receiving instructions where authorization is required.

5. Return Shipping Costs

For returns based on personal preference, sizing, or a change of mind, customers may be responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, contact us before sending it back. We will review the circumstances and communicate an appropriate resolution, which may include a replacement, refund, or reasonable return-shipping arrangement.

Original outbound shipping charges, if any, are generally non-refundable unless the return results from our error or applicable law requires otherwise.

6. Return Inspection

After the returned item is received, it will be inspected for condition and eligibility.

If approved, the eligible refund will generally be issued to the original payment method.

If a return does not meet the stated requirements, we will explain the reason for the decision and, where practical, provide instructions for arranging the item's return to the customer.

7. Refund Processing

Approved refunds are generally initiated after the return inspection is completed.

The time required for the credit to appear depends on the payment provider and financial institution. Customers may need to allow additional processing time after receiving a refund confirmation.

If an approved refund does not appear within the payment provider's usual processing period, please contact us with your order number.

8. Damaged, Defective, or Incorrect Items

If your order arrives with a manufacturing defect, visible damage, missing merchandise, or an incorrect product or size, please contact us promptly.

Send the following to [email protected]:

Order number.
Description of the issue.
Photographs of the affected garment.
Photographs of the packaging, if relevant.

Please retain the item and packaging until we provide instructions.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate remedy.

9. Exchanges

If you need another size or available variation, contact our team to discuss an exchange.

Exchanges depend on inventory availability and may require the original item to be returned first. If the requested replacement is unavailable, we may offer a refund or another mutually acceptable resolution.

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will attempt to stop fulfillment before dispatch, but cancellation cannot be guaranteed after processing, packing, or carrier handoff has begun.

If the package has already shipped, you may request a return after delivery under this policy.

11. Florida Consumer Rights

This policy is intended to be administered consistently with applicable Florida and federal consumer-protection requirements, including Florida Statutes § 501.142 concerning retail refund-policy disclosures.

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The 30-day return period is a voluntary store policy and does not eliminate any consumer rights that applicable law does not permit a retailer to waive.