Contact information

At Prime Fit Apparel, we believe customer service should be clear, respectful, and easy to reach. Whether you need help with an order, want to understand a garment's sizing information, have a tracking question, or need assistance with a return, we welcome your inquiry.

Business Information

Store Name: Prime Fit Apparel Website: https://www.primefitapparel.xyz/ Legal Business Name: IHLC HEALTH LLC

Business Address: 8770 SW 127th TER Miami, FL 33176 United States

Return Address: 8770 SW 127th TER Miami, FL 33176 United States

Contact Person: GERMAN OSVALDO AGUIRRE

Customer Service Email: [email protected]

Customer Support Services

Orders and Purchases

For questions about order confirmation, product selection, payment status, or purchase details, please provide your order number and the email address used at checkout.

Shipping and Tracking

For delivery estimates, tracking inquiries, address corrections, or missing packages, include your order number and tracking number if available.

Product and Sizing Questions

For questions about undershirts, thermal underwear, fabric composition, garment measurements, fit, or care instructions, identify the product and describe your concern.

If your inquiry involves sizing, including the size selected and the measurements listed on the product page may help us understand the issue.

Returns and Refunds

If you wish to return a garment, request a refund, or discuss an exchange, please contact us before mailing the merchandise.

Our team will provide instructions based on the Return and Refund Policy.

Privacy Questions

For questions about personal information, data handling, or privacy requests, please use the subject line:

Privacy Request

Information to Include in Your Message

To help us identify your inquiry efficiently, please provide:

Full name.
Order number, if applicable.
Email address used at checkout.
Product name and size, if relevant.
A clear explanation of your question.
Photographs or supporting information, where appropriate.

Please do not send passwords, full payment-card numbers, or other highly sensitive information through ordinary email.

Response Time

We aim to respond to customer inquiries within 1–3 business days.

Response times may vary during holidays, peak shopping periods, or unexpected service interruptions. This timeframe is a service target rather than a guarantee of resolution.